System Migration
We’re making a big upgrade! On May 19th, we will be transitioning from RGP to Clava, a new system that will us and help you manage your visits even better.
Why the change?
Clava offers a modern and better experience for you! With Clava, you’ll notice:
A more intuitive and user-friendly interface.
Easier access to your account, billing details, supervisor connections, documents, and memberships.
The ability to manage all the information on your account.
Easy access to a save-to-your-wallet barcode for fast check-ins.
When will the change take place?
From May 19th, we will be fully moved over to Clava.
What you need to know:
No action is required to migrate your account. All your info, membership and billing details will be transferred automatically.
When we migrate, you will be sent an email from Clava to verify your email and finish setting up your account. just enter your email and click “Forgot Password” to set your new password and activate your Clava account.
Don’t worry if you miss this email, we will also send an email out to remind you with the log in link.
Everyone will need to renew their waiver and any supervising waiver. You’ll find it under the Documents tab once you log into your account.
We recommend completing your waiver before your next visit as it will help your next check-in process faster.
For Under 18 unsupervised climbers, if you are not attached to a parent account, you will need to re-register. To do this, you will need your parent to create an account with us and add you as the family member and sign the relevant documents.
Secure Data Migration
Your account information will be migrated securely to Clava using industry-standard encryption and data protection practices. We take your privacy seriously, and all personal details. such as your name, email, and membership status, will be handled with care throughout the transition.
Prefer Not to Migrate?
No problem! If you’d rather not have your account information moved over please let us know as soon as possible in this form.
You can re-register in person or online on our website from May 19th, either before or during your next visit. If you had an active membership, we’ll help set it back up and collect your billing information at that time. You will also have the ability to update your own billing details on your account should you choose to re-register online.
How will this affect our services?
While we aim for the smoothest transition, we all know that sometimes there are hiccups. You may notice on the 19th some maintenance errors on our website and changes to our online schedule as we finish setting everything up on our side.
We’re super excited about this change and confident it will improve your experience with us. We thank you for your patience and cooperation during this period. If you have any questions or need assistance, our team is always here to help.
Thanks for growing with us,
The Yonder Team
