System Migration
We’re making a big upgrade! On Tuesday the 3rd June, we will be transitioning from RGP to Clava, a new system that will us and help you manage your visits even better.
Why the change?
Clava offers a modern and better experience for you! With Clava, you’ll notice:
A more intuitive and user-friendly interface.
Easier access to your account, billing details, supervisor connections, documents, and memberships.
The ability to manage all the information on your account.
Easy access to a save-to-your-wallet barcode for fast check-ins.
When will the change take place?
From June 3rd, we will be fully moved over to Clava.
What you need to know and what you need to do:
You are always welcome to renew an account with us on your visit. However to help along the process along, and to avoid a wait at the desk, you can set up a new account through visiting the following link:
Everyone will need to renew their waiver and any supervising waiver. You’ll find it under the Documents tab once you log into your account.
We recommend completing your waiver before your next visit as it will help your next check-in process faster.
For Under 18 unsupervised climbers, if you are not attached to a parent account, you will need to re-register. To do this, you will need your parent to create an account with us and add you as the family member and sign the relevant documents.
Policy Update: along with our system update
When signing your new waiver you will be asked to accept once again our Term’s and Conditions where we have made a few changes to our policies.
If you wish to read our Policy updates, you can read our full T’s & C’s Here
These policy changes take place under the following:
- U18 Supervision
- Guest passes under Membership benefits
- EFT Membership and freezing
Secure Data Migration
Your account information will be migrated securely to Clava using industry-standard encryption and data protection practices. We take your privacy seriously, and all personal details. such as your name, email, and membership status, will be handled with care throughout the transition.
How will this affect our services?
While we aim for the smoothest transition, we all know that sometimes there are hiccups. You may notice on the 3rd of June some maintenance errors on our website and changes to our online schedule as we finish setting everything up on our side.
We’re super excited about this change and confident it will improve your experience with us. We thank you for your patience and cooperation during this period. If you have any questions or need assistance, our team is always here to help.
Thanks for growing with us,
The Yonder Team
